Flash Errors
Adobe's most recent Flash release (11.3) included a "protected mode" that has been causing issues in Firefox 4...
View ArticleUnable to log in on IE
If you receive the error message "Something went wrong while logging in" please complete the steps below in In...
View ArticleVideos Not Working
We're sorry to hear that you are experiencing problems with the videos. Check out the short list below of poss...
View ArticleInability to access Grooveshark from Germany
Due to the excessive cost of operation, Grooveshark discontinued access from Germany on January 18, 2012. Fee...
View ArticleGrooveshark System Requirements
Grooveshark requires a minimum of Adobe Flash 9 in order to run. The hardware requirements are as follows: 1...
View ArticleGrooveshark and Javascript
Grooveshark requires Javascript to run. Please enable Javascript by following the steps below: Firefox (...
View ArticleAudio Format and Bit Rate on Grooveshark
All sound files uploaded to Grooveshark are transcoded into an MP3 file with a minimum bit rate of 128 kbps.
View ArticleUpload Restrictions
In order to protect our users and maintain DMCA compliance, we are required to remove upload privileges from a...
View ArticleGrooveshark Refund Policy
Grooveshark Plus and Grooveshark Anywhere subscriptions are final and non-refundable, except in our sole and a...
View ArticleGrooveshark Desktop Support
If you're having issues with the Desktop application, we recommend the following steps: 1. Exit Groovesh...
View ArticleUnable to Log In with Google or Twitter
Please click here to access the password reset form. This will enable us to assign a unique Grooveshark passwo...
View ArticleBlackberry Support
We regret to inform you that we are no longer actively developing for Blackberry. You can continue to use the ...
View ArticleSending A Mobile Crash Report
We regret to inform you that we are no longer actively developing for Blackberry. You can continue to use the ...
View ArticleSong Info Is Incorrect
You can flag any song that will not play, skips, is low-quality, mislabeled, contains racist or hateful lyrics...
View ArticleUploaded Songs Are Not Appearing
Uploads may take up to 24 hours before appearing on Grooveshark. If you’ve tried to upload songs and they aren...
View ArticleGrooveshark Doesn't Work At The Office
If Grooveshark or the desktop application won't load in your office due to a public firewall, contact your IT ...
View ArticleSubmitting Bug Reports
There are multiple ways to submit bugs for us to fix -- the most convenient while you're already here on the h...
View ArticleAudio Ads
We do our best to keep Grooveshark free of advertisements that detract from your listening experience. Unfortu...
View ArticleCan't Login Via Facebook
We are currently experiencing technical issues with Facebook Login. If you rely on Facebook to access your Gro...
View ArticleGrooveshark Is Not Functioning Properly
If you are encountering issues with Grooveshark such as display or responsiveness issues, we ask that you plea...
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